Crisis Communications : Strategies & Response

There is no time for lunch during a crisis, so before one hits your organisation grab a quick bite and learn a few things about what you should be doing. What is the "Google Battle" and why do you need to know how it works if you ever end up in a crisis? Imagine waking up this morning, there is 10 missed calls on your phone and countless SMS’s and WhatsApps from your boss and members of the media asking about the crisis that just hit your organisation, What will you do? how well have your prepared and what tools do you have in place to help you manage the next 12 to 24 hours?  Do you need help managing the next 7 to 14 days? In the Malaysian context crisis communication and indeed crisis management is still relatively misunderstood but time and time again we find ourselves in conversations [...]